Vote The rise of telehealth during COVID-19īefore the COVID-19 pandemic, the BCG survey reported that Americans were a little hesitant to give telehealth a try, with less than one percent of total doctors' visits utilizing this channel.
We define virtual care as a broader term that encompasses all of the digital tools and services that support a patient’s health, while telehealth is a type of virtual care where patients receive individually tailored clinical care and guidance remotely. 2īefore we get too far along, let’s define virtual care and telehealth. The BCG data indicates that up to 85 percent of behavioral healthcare and 40 to 50 percent of primary care could occur via virtual visits. Now as the workplace continues to evolve with more employees working from home, telehealth could become even more important to your employees.
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That’s why health insurers are tapping into technology to help more people proactively and quickly address their needs.Īccording to Boston Consulting Group (BCG), in 2020 remote workers were utilizing telehealth, mental health support and well-being benefits to a greater degree than employees in the office because being at home gives them more privacy and windows of opportunity to use it. 1Ĭompanies and organizations across the country are seeing an increase in behavioral and physical health issues, especially when you consider that more people are delaying care because they don’t feel comfortable going to see their doctor. “Demand for telehealth is high across the board, with the number of virtual health visits up 300 percent compared to pre-COVID-19 levels.” Boudreaux also added that as of July 2020, Anthem has facilitated 475,000 telehealth visits and more than 82,000 online COVID-19 assessments. “The use of telehealth for behavioral health among our members is at a rate 56 times higher than pre-COVID-19 levels,” said Gail Boudreaux, CEO of Anthem Blue Cross Blue Shield, in a recent interview with Fierce Healthcare. Of course now, that focus is only getting stronger. Vincent Nelson, M.D., Vice President, Medical Affairs, Blue Cross Blue Shield AssociationĮven before our lives were upended by the pandemic, organizations were starting to put more of a focus on virtual care, including telehealth benefits, as a way to better support their employees.
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